Product Warranty

ACROSENTEC warrants the Products are manufactured stringently according to the specifications provided to the purchasers and rigorous Q.A criteria. The Product shall be free from defects in material and workmanship within specified conditions of operation.

However, in the unlikely case of failure, the warranty is applicable for 3 years from the date of delivery from the factory or authorized representatives. The original purchaser shall inform ACROSENTEC or authorized representatives to discuss proceeding the warranty. Contact details are described in website.

The purchaser shall be responsible for removal and shipping back the Product with a copy of invoice or a receipt of original purchase. The purchaser must obtain written approval from ACROSENTEC prior to returning the Product.
Once the Product is returned to ACROSENTEC or authorized representatives, the purchaser agrees that ACROSENTEC has right to review, disassemble and analyze the Product to check validity of the warranty.

If the Product is judged by ACROSENTEC to be a failure under this warranty, ACROSENTEC, at its sole discretion, may repair or replace the Product, or may refund the purchase price.
Upon completion of the checking the returned Product based on warranty policy, ACROSENTEC will ship the repaired Product or replacement back to the purchaser at ACROSENTEC’s expense.

Replacements will be subject to the original warranty period and will be as similar or up-to-date Product/ranks as possible and may not be with exactly the same Product/rank. Removal and installation of replacement shall be at purchaser’s expense and not covered by the warranty. All replaced parts under this warranty will become the property

The warranty is void and not applicable if the failure or damage is arising from including but not limited to

  • Acts of God, vandalism, civil disturbance, fire
  • Abuse, excessive electrical, physical impact or stress, chemical contamination
  • Disassembling, modification
  • Installation or uninstallation by unqualified personnel or not in accordance with local electrical regulations
  • Improper maintenance such as cleaning the Products with chemical solvents
  • Negligence of proper drainage and necessary protection against insects, animals(and their possible urine)

Also, if the Products are handled, stored, installed or operated inconsistently with the details such as specifications, cautions/instructions, any warranty is void and not applicable. Those information is either provided or published on website

ACROSENTEC Products are designed for general lighting or specific purpose discussed when ordering.

ACROSENTEC disclaims all other warranties, expressed or implied, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose. In no case shall ACROSENTEC be obligated or liable for any indirect, consequential or incidental losses/expenses for breach of this or any other warranty, expressed or implied.

Your purchase of the Product constitutes acceptances of the terms of this Product Warranty.

ACROSENTEC has right to revise or update the contents of specification without notice to purchasers.